🌿 Frequently Asked Questions (FAQs)
1. What types of products do you sell?We offer a curated selection of natural, eco-friendly, sustainable, and cruelty-free beauty products, including skincare, makeup, and wellness essentials from trusted brands. 2. Are your products cruelty-free and vegan?Yes! At Dewdrop Cosmetics, we only sell products that are 100% cruelty-free. Many of our items are also vegan — just look for the "vegan" label in the product description. 3. Do you ship internationally?Yes, we offer international shipping! Shipping costs and delivery times vary by location and are calculated at checkout. 4. How long does shipping take?
5. How can I track my order?Once your order ships, you’ll receive an email with a tracking link. You can also track it on our website through the Track My Order page. 6. What is your return policy?We accept returns within 14 days for unused, unopened items in their original packaging. For full details, please see our Refund & Return Policy. 7. How can I contact customer service?You can reach us at support@dewdropcosmetics.com, Our team is available Monday to Friday, 9 AM – 5 PM AEST. 8. Are your products safe for sensitive skin?Many of our products are made with gentle, natural ingredients. However, we always recommend doing a patch test first and reading the ingredient list for potential allergies. |