Privacy Policy

Last updated: May 5, 2025

This Privacy Policy describes how Dewdrop Cosmetics (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from dewdropcosmetics.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes or can be associated with you.

Information We Collect Directly from You

This includes:

• Contact details such as name, address, phone number, and email
• Order details such as billing/shipping addresses, payment confirmation, and product info
• Account information like username, password, and security settings
• Customer support communications you send us

Some features of the Services may require you to provide this information. Declining to do so may limit your access.

Information We Collect About Your Usage

We may collect data on how you use the Services, including:

• Device/browser type
• Network and IP address
• Interaction with our Services

This is typically gathered using technologies such as pixels or analytics tools.

Information We Obtain from Third Parties

We may receive personal information from:

• Vendors and service providers, including eCommerce platforms like Shopify
• Payment processors, to complete your transactions
• Advertising or analytics partners, who help us understand how users interact with our services

All third-party data is treated under this Privacy Policy.

How We Use Your Personal Information

We use your personal information for the following purposes:

Providing Products and Services

• Process payments and fulfill orders
• Manage your account and interactions
• Coordinate shipping, returns, and customer service
• Enhance your shopping experience

Marketing and Advertising

• Send you promotional content (via email, SMS, etc.)
• Tailor marketing based on your interaction with our Services

Security and Fraud Prevention

• Monitor for and respond to fraudulent or malicious activity
• Safeguard your account credentials and system access

Communication and Service Improvement

• Provide customer support
• Respond to inquiries and feedback
• Improve website performance and user experience

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

• To vendors and service providers performing services on our behalf
• To business and marketing partners for advertising purposes
• With affiliates and within our business group
• As part of a business transfer or legal obligation
• At your request or with your consent

The categories of recipients include:

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

Third Party Websites and Links

Our Site may link to external websites or platforms. We are not responsible for their privacy practices or content. You should review their privacy policies before providing them with personal information.

Children’s Data

Our Services are not intended for use by children. We do not knowingly collect data from children. If a child has submitted information to us, a parent or guardian may request its deletion.

Security and Retention of Your Information

While we implement security safeguards, no system is 100% secure. Avoid sending sensitive data through insecure channels.

We retain your personal information for as long as necessary to:

• Maintain your account
• Provide the Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access / Know what personal information we hold
• Delete personal information
• Correct inaccurate data
• Portability of your data
• Restrict certain types of processing
• Withdraw consent
• Appeal decisions we make regarding data requests
• Opt out of marketing communications

To exercise your rights, refer to the mechanisms provided on the Site.

We will not discriminate against you for exercising your data rights. Identity verification may be required.

Complaints

If you have a complaint about how we handle your data, you may contact your local data protection authority if you're unsatisfied with our response.

International Users

Your personal data may be transferred and processed outside your country. Where applicable, we use Standard Contractual Clauses or similar mechanisms to safeguard these transfers.